Payment policy ::: 

To begin purchasing from the site (www.berbera.global) or platform, you may be required to register using a valid phone number and password. It is your sole responsibility to keep such information/log-in details secure. We shall not be held responsible if such information/log-in details are provided to a third party by the customer or if any third party receives the same due to the negligence of the customer and for any loss incurred as a result of the above-mentioned incidents (unauthorized access to data).

There are three types of payment options:

• Cash on Delivery (inside Dhaka)
• Cash on delivery (Outside Dhaka) ( You have to pay delivery charge in advance  ; rest of the amount Cash on delivery)
• Online Payment

Cash on delivery: If the delivery location is inside Dhaka, our delivery agent will collect the cash after delivering the ordered product(s). For deliveries outside Dhaka, the customer has to pay the delivery charge 150 taka by bkash or Nagad on 01797087697 (sent money) ; After that due amount will collect by our delivery agent once you received the product.

Online payment options: You can make payments using Visa Card, MasterCard, American Express (AMEX), CityTouch, DBBL Nexus, BRAC Bank, bKash, Nagad, Rocket, Sure Cash, Fast Cash, Tap’n Pay, T-Cash, Upay, MyCash, IBBL MCash, Q-Cash, Bank Asia, IBBL, AB Bank, MTB, OK Wallet, Dmoney and UnionPay.

Are there any International Payment methods?

Yes, you can pay using MasterCard, VISA and American Express (AMEX). Please note, you will be asked for proof of identity.

Are there any hidden charges?

No, there are no hidden charges. All payment information will be shown on the checkout page. Payment will include delivery charges and VAT accordingly. You will only pay the amount shown on the checkout page.

Will my information related to payment be secured?

Rest assured, we ensure the safety of your sensitive information. However, we do not retain card information to comply with regulatory guidelines. All information related to your card/bank account will be exclusively dealt with by the payment gateway. We will ensure that the 2FA (Two Factor Authentication) is verified for payment.

What if my card has been declined?

For any card decline or unsuccessful payment requests, you must contact the bank or the concerned financial institution that issued your card/ financial services. For any queries related to payment, please contact your bank/financial service provider.

Payment Issues:

Familiarize yourself with the website's policy regarding declined payments or payment issues. Our website  may attempt to contact you to resolve payment problems, while others may automatically cancel orders with payment issues.