EXCHANGE and return policy :::
We allow our customers to exchange or return a product abiding by conditions set for the purpose. You may apply for an Exchange or Return for a product or service within 10 days after you’ve received it.
Conditions for Exchange & Return:
- The product must be unused, unworn, unwashed, unaltered, and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.
- The product must be intact with tags.
- An exchange or return request must be done within 10 days of the purchase.
- All items must be returned in original condition (including all receipt/invoice and packaging) with barcode tags attached.
From where can I exchange the product?
For Online Purchase:
After purchasing any product(s) from online the product will deliver to you at your doorstep by our sponser courier REDX .You can exchange it/them at any of our Display Centers within 10 days of the receiving date or You can let us know in Message that you wanted to exchange the product: So we will provide an exchange request to our delivery merchant . The delivery merchant will collect the product from you and will give you the new product .
Please note, if there is any problem from our side, we will offer free returns, exchanges, or refunds otherwise, the customer will have to bear the expenses of the return shipping.
For Purchase made at the Display Center
Currently, we have One Display Center only in Dhanmondi , Dhaka. If you are not satisfied with your purchase, please bring the product to our Display Center within 10 days after the product is received and it should meet all the conditions specified in the Conditions for Exchange and Return section.
Contact us
Please contact us for all kinds of assistance. We are available every day from 10:00 AM. to 11:59 PM.
Hotline: +8801977087697 , +8801886087697
Email: support@berbera.global